Digital Infrastructure Lead

18 hours ago


London, Greater London, United Kingdom Department of Work & Pensions - Digital Full time

The Department of Work & Pensions (DWP) Digital is transforming the way we deliver services to the public. We're looking for a talented Senior IT Service Manager to join our team in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

In this role, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues. This includes driving analysis and resolution of complex issues, managing stakeholder relationships, and ensuring Products and Services deliver the best value for money.

We offer competitive pay from £42,614 to £45,081, plus a generous civil service pension with employer contributions of 28%. You'll get a leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

What You'll Need:

  • Proven IT service management experience, preferably within a framework such as ITIL
  • Independent capability in managing digital products/services and reporting
  • Experience in budgeting and financial forecasting


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