Branch Operations Director

19 hours ago


Horsham, West Sussex, United Kingdom William Adams Full time

Established in 1922, William Adams has cemented its position as a reputable Caterpillar Dealer. Collaborating with Caterpillar, we've supported customers for nearly a century, offering the best equipment globally across various sectors.

We're leading the way with exceptional products, unparalleled support, and an unwavering commitment to our people. Currently, we're seeking an experienced operational leader to take on this exciting opportunity as our Horsham Branch Manager.

About the Role

You'll lead a diverse team of 15+ highly skilled and dedicated individuals at our Horsham branch. Your primary responsibilities will include:

  1. Leading all branch employees, fostering a positive culture focused on achieving business success.
  2. Operational knowledge of Sales, Parts, and Service.
  3. Driving a safety-focused approach, including contamination control.
  4. Financial accountability for the branch, including budget management.
  5. Maintaining customer service excellence standards.

About You

As a seasoned people leader with prior experience in Operations/Branch Management in the heavy machinery industry, you possess excellent communication and interpersonal skills. Your commercial acumen will drive the branch's growth and performance, ensuring customer satisfaction.

Your key attributes should include:

  1. Ability to develop long-term relationships with internal and external customers.
  2. Solid project management, administration, and commercial skills.
  3. Effective conflict resolution, problem-solving, and interpersonal abilities.
  4. A mechanical understanding of Cat products and services.
  5. A genuine commitment to health, safety, and environmental practices.

Why Work with Us?

You'll join a like-minded community passionate about our values: Integrity, Excellence, Teamwork, Commitment, and Sustainability. We offer ongoing career development opportunities, a competitive salary package (including annual incentives), a company vehicle, and access to various rewards and benefits through The Hub – our platform offering discounts at over 470 retailers. If you're ready for a new challenge and eager to advance your career, this role may be suited for you.


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