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Global Customer Officer

1 month ago

Brentwood, Essex, United Kingdom Ethypharm Full time

Ethypharm is a leading pharmaceutical company that specializes in hospital care, central nervous system, and internal medicine.

We are committed to improving patient lives and making a positive impact on society and the environment.

Our team of 1,700 employees is dedicated to various pharmaceutical activities, with 1,400 in industrial operations.

We have six production sites in France, the UK, Spain, and China, with expertise in injectables and complex oral solid forms.

With a global presence in 68 countries, we market our products directly in Europe and China, and have strategic partnerships in the EMEA, NA, LATAM, and APAC markets.

We work closely with authorities and healthcare professionals to ensure our medicines are used appropriately and patients have access to them.

Our Global Customer Officer will support the Head of International Operations & Commercial team in managing all aspects of the international business.

Key Responsibilities:

  • Acknowledge and process customer orders accurately.
  • Ensure customer orders are supplied in line with OTIF, subject to external factors.
  • Arrange shipment of customer orders in line with temperature requirements and product classification.
  • Raise customer complaints and shipment temperature excursions in our Quality Management System.
  • Work closely with Freight Forwarders to ensure goods are collected and managed appropriately.
  • Maintain accurate archiving of customer orders in accordance with audit requirements.
  • Ensure customer orders and shipments are managed in compliance with HMRC, GDP, and GMP regulations.

Requirements:

  • Educated to A Level standard (or equivalent).
  • Minimum 1-2 years experience working in a Pharmaceutical environment (desirable).
  • Minimum 2-3 years experience managing customer accounts.
  • Knowledge of Microsoft Office software.
  • Experience with Freight Forwarders (desirable).

About You:

We are seeking a candidate who excels in communication and demonstrates flexibility in adapting to the dynamic needs of our business.

The ideal individual will have the ability to maintain a high level of attention to detail while managing multiple tasks.

They should be proactive in reviewing data, interpreting situations, and making informed decisions, while effectively liaising with and influencing both senior colleagues and customers.

What We Offer:

  • A competitive salary.
  • Holiday - 25 days rising to 30 with length of service plus bank holidays.
  • Holiday Buy/Sell - an opportunity to buy or sell up to an additional 5 days holiday.
  • 3% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility).
  • Bravo Benefits Platform - offering a variety of discounts across well-being and lifestyle.
  • Salary Sacrifice scheme for Electric vehicles with Tusker (dependent on meeting policy eligibility).
  • Medicash health cash plan.
  • Pension Scheme.
  • Employee recognition scheme.
  • The opportunity to develop your skills in a collaborative and supportive environment.

This is an on-site role, Monday - Friday, 9am - 5pm, based in our Brentwood Office.

We recognize the value of diversity in the workplace and provide equal opportunities for all.

We are always open to discussing flexible working arrangements where this meets with the needs of our business.