Network Operations Centre Technician

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom BT Group Full time

Job Title: Network Operations Centre Technician

Location: Maidenhead

We are seeking a highly skilled Network Operations Centre Technician to join our team at BT Group. As a key member of our NOC team, you will be responsible for monitoring and maintaining our fibre network, ensuring the highest levels of service availability and quality.

Key Responsibilities:

  • Monitor in-life platforms and services, reacting to any events as required and liaising with customers where necessary.
  • Investigate incidents and take necessary actions to resolve, attending technical and Service management bridge calls as required.
  • Complete fault tickets accurately and with the required detail to produce a summary report.
  • Create Incident Schedules and liaise with Resource Management to obtain the correct skills to undertake the tasks.
  • Ensure the Escalation/Notification profile is followed in accordance with local Escalation /Notification processes to meet the agreed SLA.
  • Inform the Incident Manager of all Major Incidents.
  • Liaise with Asset Management to identify Equipment/Spares needed to resolve an Incident.
  • Liaise with Change Management to agree changes needed to resolve an Incident. May need to attend CAB.
  • Create routine Maintenance Schedules and direct Field Teams on performing the Maintenance Routine tasks.
  • The role holder will be expected to act professionally, aligned to BT values, when dealing with customers and colleagues.
  • The role holder will be expected to develop skills which align to the core business needs.
  • Participate in the drafting of quality technical and incident reports as well as recommendations to the Management Team.
  • Undergo additional training to match operational requirements and equipment.
  • The role holder will be expected to cover their teams' duties during periods of Leave and sickness.

Requirements:

  • Fibre Network Transmission – e.g. Ciena/Fibre (3rd party supplier equipment that training will be given on).
  • Cisco CCNA or equivalent skills knowledge or working towards.
  • BT network tools and services, One Control, CheckMK (3rd party supplier equipment that training will be given on).
  • Business Acumen: Ensures GSS reputation is upheld with customers and suppliers in delivery of work packages.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people—whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits. More than that, you'll be joining an ambitious organization with a culture of togetherness, collaboration, and inclusivity that takes a genuine and proactive interest in your progress and development.

What's in it for you:

  • A competitive starting salary, embedded in a fantastic total reward package, including on target bonus.
  • If you contribute 5% to your Pension, BT will contribute 10%
  • 25 days annual leave (plus bank holidays), increasing with service
  • Regardless of how your family is made up, all employees will be able to take 18 weeks' paid parental leave, and up to two weeks paid leave for Carers
  • Huge range of flexible benefits including cycle to work, private healthcare, season ticket loans, as well as retail discounts including our BT shop
  • World-class training and development opportunities in an inclusive environment
  • Discounted broadband, mobile and TV packages. Including Discovery+ and TNT Sport


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