NOC Network Operations Specialist
4 weeks ago
Job Title: NOC Network Operations Specialist
Location: Not Specified
BT Group is seeking a skilled NOC Network Operations Specialist to join our Security Operations team. As a key member of our team, you will be responsible for monitoring and responding to network incidents in a 24/7 NOC environment.
Key Responsibilities:
- Monitor network platforms and services, reacting to incidents and liaising with customers as required.
- Investigate and resolve network incidents, attending technical and service management bridge calls as needed.
- Complete fault tickets accurately and provide summary reports.
- Create incident schedules and liaise with resource management to obtain necessary skills.
- Ensure escalation/notification profiles are followed to meet SLAs.
- Inform the incident manager of major incidents.
- Liaise with asset management to identify equipment/spares needed to resolve incidents.
- Liaise with change management to agree changes needed to resolve incidents.
- Create routine maintenance schedules and direct field teams on maintenance tasks.
- Act professionally, aligned to BT values, when dealing with customers and colleagues.
- Develop skills aligned to core business needs.
- Participate in drafting quality technical and incident reports.
- Undergo additional training to match operational requirements.
- Cover team duties during periods of leave and sickness.
Requirements:
- Fibre network transmission experience.
- Cisco CCNA or equivalent skills/knowledge.
- BT network tools and services experience.
- Business acumen to uphold GSS reputation with customers and suppliers.
Diversity and Inclusion:
BT Group values diversity and inclusion, and we encourage applications from all sections of the community. We welcome candidates from diverse backgrounds, including ethnic minority groups, disabled and neurodiverse people, and women.
What's in it for you:
At BT Group, you'll receive a competitive salary, benefits, and opportunities for professional development. You'll be part of a dynamic team that values collaboration and inclusivity.
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