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Independent Living Officer

1 month ago

Wellingborough, Northamptonshire, United Kingdom Greatwell Homes Full time

We're seeking an experienced Independent Living Officer to join our Support Services team, delivering support to customers in their homes and the community. As a Housing Support Specialist, you'll provide housing-related support, advocate for customers, and empower them to sustain their independence.

About the role:

  • Assess customer needs to ensure all needs can be met by the service.
  • Complete comprehensive support plans for every customer, including budget management, benefits advice, and housing management.
  • Undertake regular housing management tasks, such as identifying, reporting, and following up repairs.

About you:

  • Experience of working in a customer-facing role, achieving successful outcomes in the delivery of services that meet customer needs.
  • Experience of the social care sector and working with vulnerable people.
  • Empathy and a good understanding of the issues faced by older and vulnerable customers.

About us:

We're a forward-thinking housing association, partnering with customers and communities to shape places people are proud to call home. We pride ourselves on being a progressive organization, reflective of the ever-changing sector.

In return, you'll benefit from 25 days annual leave, a health cash plan, flexible working, and the option of a Social Housing Pension Scheme.