Independent Living Officer

4 weeks ago


Wellingborough, Northamptonshire, United Kingdom Greatwell Homes Full time

We're seeking an experienced Independent Living Officer to join our Support Services team, delivering support to customers in their homes and the community. The successful candidate will provide housing-related support, advocacy, and empowerment to sustain independence.

This is a unique opportunity to make a difference in the lives of our customers. If you have a passion for delivering high-quality services and a commitment to customer-centered care, we'd love to hear from you.

About the role:

  • Assess customer needs to ensure all requirements are met by the service.
  • Develop and implement comprehensive support plans, including budget management, benefits advice, and housing management.
  • Conduct regular risk assessments to ensure the safety and security of staff and customers.
  • Undertake housing management tasks, such as identifying and reporting repairs, and liaising with internal departments.

About you:

  • Experience in a customer-facing role, delivering successful outcomes in service delivery.
  • Knowledge of the social care sector and working with vulnerable individuals.
  • Ability to undertake risk and needs assessments.
  • Empathy and understanding of the issues faced by older and vulnerable customers.

About us:

Greatwell Homes is a forward-thinking housing association, partnering with customers and communities to shape places people are proud to call home. We pride ourselves on being a progressive organization, reflective of the ever-changing sector. With a £23 million turnover and 5000 homes, we continue to grow and evolve.

In return, you'll benefit from 25 days annual leave, a health cash plan, flexible working, and the option of a Social Housing Pension Scheme.



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