Digital Sales Associate

2 months ago

Woking, Surrey, United Kingdom Woking & Sam Beare Hospices Full time

About Us

Woking & Sam Beare Hospices is a patient-centred charity that delivers palliative and end-of-life care to those with advanced life-limiting illnesses in Northwest Surrey.

Our Mission

We care for patients and provide support to families and carers in the community, as well as in our In-Patient Unit and Well Being Centre at the Hospice.

Job Summary

We are seeking a highly skilled E-Commerce Assistant to join our team. As an E-Commerce Assistant, you will be responsible for assisting in the development and implementation of our online retail strategy.

Key Responsibilities

  • Assist in the development and implementation of our online retail strategy
  • Manage and maintain our online store, including product listings and inventory
  • Process and fulfill online orders in a timely and efficient manner
  • Provide excellent customer service and support via phone, email, and online chat
  • Assist in the analysis and reporting of online sales data and trends
  • Stay up-to-date with the latest e-commerce trends and best practices

Requirements

  • GCSE English and Maths (or equivalent)
  • Photographic flair
  • Excellent IT skills
  • Numerate
  • Literate, with strong grammar skills
  • Able to plan, organise and prioritise tasks
  • Ability to calculate and record basic sums to enable accurate completion of banking and trading statements
  • Basic IT skills
  • Understanding of the current e-commerce environment
  • Effective communicator with excellent communication skills both face-to-face and in the written form
  • Understanding of safe working practices

Desirable Qualifications and Experience

  • Sector-relevant training and qualifications
  • Online experience – selling online – personal or professional
  • Knowledge of postal systems, picking and packing items
  • Microsoft Excel experience
  • Understanding / interest in current trends and fashion
  • Understanding of Gift Aid and why this can make a significant difference to increasing income
  • Knowledge of other courier postage options
  • Knowledge of current trends in fashion and the retail atmosphere
  • Knowledge of resale within the online marketplace

Benefits

  • Annual leave: 25 days rising to 27 days after 2 years' service, rising to 28 days after 5 years' service
  • Flexible working: We fully support flexible working opportunities including working part-time depending on the role
  • Free parking: Free parking is available
  • Employee counselling: Counselling sessions are available to all members of staff
  • Discounted complementary therapies: Our Wellbeing Team offer discounted therapies to all members of staff, including massages and reflexology, and Staff Wellbeing Days
  • Blue Light discount card: Staff can apply for a Blue Light card that offers discounts across 15 retailers
  • On-site café: Our Garden Café, based at the Hospice in Goldsworth Park, offers a range of hot and cold food options, including sandwiches and jacket potatoes, hot and cold drinks, and snacks, with a discount offered to all members of staff

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