Enterprise Systems Service Delivery Manager

3 weeks ago


Peterborough, Peterborough, United Kingdom Compare the Market Full time
Enterprise Systems Service Delivery Manager

At Compare the Market, we're on a mission to create an automated quoting engine that's simple, yet powerful. As our Enterprise Systems Service Delivery Manager, you'll play a crucial role in ensuring our applications and suppliers are supported and managed effectively, resulting in excellent service to our business.

Key Responsibilities:
  • Manage a portfolio of on-premise and SaaS Enterprise solutions used across Compare the Market.
  • Ensure applications and suppliers are supported and managed effectively.
  • Drive ongoing improvements to our service management and delivery practices.
  • Deliver strategic initiatives to further the tech strategy and execution roadmap.
  • Manage and maintain system support models, including Service Level Agreements.
  • Act as the primary escalation point for complex business-impacting service issues.
  • Coordinate activity through to resolution via multiple resolver groups.
Requirements:
  • Excellent knowledge of IT service management and its application across a wide range of services.
  • Experience in application implementation and a business change project environment.
  • Experience working with SaaS or third-party Application Services.
  • Experience working with ITIL processes.
  • Very good working knowledge of service contract management.
  • Working knowledge of risk management frameworks and operating control management.


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