Enterprise Systems Service Delivery Manager

4 weeks ago


Peterborough, Peterborough, United Kingdom Compare the Market Full time
Join Our Team as Enterprise Systems Service Delivery Manager

We're on a mission to create an automated quoting engine that's simple, yet powerful. As the Enterprise Systems Service Delivery Manager, you'll play a crucial role in making this vision a reality.

About the Role
  • Manage a portfolio of on-premise and SaaS Enterprise solutions used across Compare the Market.
  • Ensure applications and suppliers are supported and managed effectively, resulting in excellent service to our business.
  • Drive ongoing improvements to our service management and delivery practices.
  • Deliver strategic initiatives to further the tech strategy and execution roadmap.
Key Responsibilities
  • Manage and maintain system support models, including Service Level Agreements across the Enterprise portfolio.
  • Manage project transition from development/pre-support into full Enterprise systems service.
  • Act as the primary escalation point for complex business-impacting service issues.
  • Responsible for delivery of key tech business management strategic initiatives.
Requirements
  • Excellent knowledge of IT service management and its application across a wide range of services.
  • Experience in application implementation and business change project environments.
  • Experience working with SaaS or third-party Application Services.
  • Experience working with ITIL processes.
What We Offer

We have over 300 tech experts across our teams, using the latest tools and technologies. You'll have the tools and autonomy to drive your own career, supported by a talented team.

We care about what matters to you, from a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing, and CSR days.



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