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Places Management Specialist

2 months ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time

About the Role

Job Summary

We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at Ecotricity. As a key member of our Places Management team, you will be responsible for providing exceptional support to our internal and external customers, ensuring a safe and effective working environment across our sites.

Key Responsibilities

  • Customer Service
    • Provide first-line contact for the Places Management team, responding to queries and resolving issues in a timely and professional manner.
    • Work closely with the Places Manager and Service Team Lead to deliver high-quality services to our customers.
  • Maintenance and Operations
    • Coordinate and manage maintenance schedules, ensuring timely completion of tasks and minimizing downtime.
    • Assist with the planning and logistics of company events, including site visits and contractor management.
    • Conduct regular walk-around inspections to identify potential hazards and report any issues to the Places Manager.
  • Health and Safety
    • Hold or commit to IOSH 4-day Managing Risk in the Workplace certification.
    • Carry out risk assessments and DSE monitoring as required.
    • Conduct fire drills and other H&S simulations as necessary.
  • Administration
    • Support the team with ensuring all Places Team documentation is up-to-date and compliant with internal and external standards.
    • Assist with the drafting or improvement of policy and guidance documentation for all Places processes, procedures, and policies.
  • Communication and Collaboration
    • Communicate effectively with people at all levels, both verbally and in writing.
    • Work collaboratively with the Places Manager, Service Team Lead, and other stakeholders to achieve team goals.

About You

Requirements

  • A full clean UK driving license.
  • A good understanding of 'how things work', though on-the-job training and experience will supplement that.
  • Commitment to providing excellent customer service and going the extra mile.
  • Ability to multi-task and think on one's feet.
  • Friendly and approachable disposition.
  • Flexibility to respond to changing requirements.
  • Ability to communicate effectively with people at all levels.
  • Good administration skills.
  • Willingness to learn.
  • Excellent timekeeping.

Preferred Qualifications

  • Experience with contractor and facilities management.
  • Places databases, Jira Service Desk, and Workday experience (can be learned on the job).
  • Competence in standard MS Office suite, including Excel and SharePoint.

About Us

Ecotricity

We are Britain's greenest energy company, dedicated to changing the way energy is made and used in Britain. We use the money from our customers' bills to make our own green energy, building windmills and sun parks in Britain. We're committed to providing equality for all and are an equal opportunities employer.