Senior Capacity Planning Manager, AMZL EU

4 weeks ago

London, Greater London, United Kingdom Amazon UK Services Ltd. Full time
About the Role

The goal of Amazon Logistics is to build a world-class last-mile delivery operation. Our aim is to exceed customer expectations by ensuring timely, accurate, and cost-effective delivery of orders.

The On-The-Road (OTR) Capacity Planning Team provides AMZL with safe, cost-optimal, and flexible capacity solutions for on-road operations, year-round, and enables the business to scale for seasonal peak demand increases.

This role is based out of the London corporate office and is responsible for defining and ramping programs to integrate new programs, business lines, and delivery channels into the central AMZL OTR capacity planning cadence and process.

You will identify business needs, establish product requirements, and technology requirements to integrate the same, define a charter, and execute this strategy end-to-end from inception to implementation.

You will analyze gaps, iterate, and improve future plans while working across functions and building key relationships to ensure that decisions and plans being made and executed come together for the benefit of the end customer and enable AMZL operations to run as effectively as possible.

Responsibilities
  • Drive optimization of key OTR Capacity Planning metrics to delight customers on both performance and cost by delivering projects to improve demand and supply planning, support systems, and tools development.
  • Identify and develop programs to address areas of opportunity for standardization and efficiency improvement within the end-to-end last-mile supply chain.
  • Support programs across multiple work streams, ensuring teams execute daily and weekly cadence while also delivering key programs on time.
  • Engage and earn trust of operational leaders across EU Amazon Logistics to help drive standardization of process and execution framework.
  • Develop cross-functional relationships with first, middle mile, fulfillment, and central teams to drive overall EU operations alignment.
  • Partner with central tech and expansion teams to facilitate the translation of business requirements into technology requests and ensure OTR capacity planning has access to the best-in-class management platforms.
  • Implement a culture of continuous improvement through proven methodologies.
  • Establish scalable hiring processes that meet the needs of a multi-site operations with a broad set of skills and language requirements.
Requirements
  • Bachelor's degree with experience in a program management role.
  • Strong leadership skills; experience leading large-scale projects or programs; owning weekly and monthly status reports and updates.
  • Strong project management and analytical skills; ability to manage different programs at a network level to influence and obtain buy-in, and then drive execution, analysis, and achievement of the right results.
  • Problem-solving skills and the ability to quantitatively analyze challenges, scope technical requirements, and effectively prioritize program deliverables.
  • Excellent written and verbal communication skills with an understanding of tech development processes and software lifecycle.
  • Proven track record for delivering results on large, cross-functional, international milestone projects.

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