Foreign Exchange Expert

1 week ago


Cardiff, Cardiff, United Kingdom Travelex Full time

Job Overview

We are seeking a seasoned Foreign Exchange expert to lead our team of Travel Service Partners in delivering exceptional customer experiences at Tesco Travel Money. As a key member of the Travelex team, you will be responsible for managing day-to-day operations, ensuring seamless transactions, and maintaining high levels of customer satisfaction.

About the Role

This exciting opportunity is perfect for a motivated individual who is passionate about foreign exchange and customer service. You will have the chance to work with a dynamic team, contribute to business growth, and develop your leadership skills.

Key Responsibilities

  • Manage and motivate a team of Travel Service Partners to deliver excellent customer service and achieve sales targets.
  • Monitor and maintain high standards of customer service, ensuring a positive experience for every customer transaction.
  • Foster a culture of teamwork and collaboration within the bureau, promoting a supportive and inclusive environment.
  • Collaborate with Area Managers to identify areas for improvement and implement process changes to enhance efficiency and productivity.
  • Engage with customers to process foreign exchange transactions accurately and efficiently, providing exceptional service and resolving any issues promptly.
  • Maintain accurate records and reports, adhering to compliance procedures and regulatory standards.

Requirements

To succeed in this role, you will need:

A passion for leading and motivating teams, with a focus on customer satisfaction and sales growth.Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.A keen eye for detail, with a focus on accuracy and attention to detail in all aspects of the job.Experience working in a fast-paced environment, with the ability to adapt to changing circumstances and priorities.A commitment to delivering exceptional customer service, with a focus on meeting or exceeding customer expectations.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £13.90 per hour, plus a bonus incentive, 30 hours per week, flexible working patterns, and opportunities for overtime. Additionally, you will enjoy a comprehensive voluntary benefits package, including discounted corporate rates for insurance products, employee wellness programs, and access to exclusive discounts through Bravo Benefit.

About Travelex

Travelex is a leading specialist provider of foreign exchange, committed to simplifying customers' access to international money. With a network of foreign exchange stores and a trusted brand, we strive to deliver exceptional results, service, and positive experiences to our customers every day.



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