Foreign Exchange Expert
1 week ago
Job Overview
We are seeking a seasoned Foreign Exchange expert to lead our team of Travel Service Partners in delivering exceptional customer experiences at Tesco Travel Money. As a key member of the Travelex team, you will be responsible for managing day-to-day operations, ensuring seamless transactions, and maintaining high levels of customer satisfaction.
About the Role
This exciting opportunity is perfect for a motivated individual who is passionate about foreign exchange and customer service. You will have the chance to work with a dynamic team, contribute to business growth, and develop your leadership skills.
Key Responsibilities
- Manage and motivate a team of Travel Service Partners to deliver excellent customer service and achieve sales targets.
- Monitor and maintain high standards of customer service, ensuring a positive experience for every customer transaction.
- Foster a culture of teamwork and collaboration within the bureau, promoting a supportive and inclusive environment.
- Collaborate with Area Managers to identify areas for improvement and implement process changes to enhance efficiency and productivity.
- Engage with customers to process foreign exchange transactions accurately and efficiently, providing exceptional service and resolving any issues promptly.
- Maintain accurate records and reports, adhering to compliance procedures and regulatory standards.
Requirements
To succeed in this role, you will need:
A passion for leading and motivating teams, with a focus on customer satisfaction and sales growth.Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.A keen eye for detail, with a focus on accuracy and attention to detail in all aspects of the job.Experience working in a fast-paced environment, with the ability to adapt to changing circumstances and priorities.A commitment to delivering exceptional customer service, with a focus on meeting or exceeding customer expectations.What We Offer
In return for your hard work and dedication, we offer a competitive salary of £13.90 per hour, plus a bonus incentive, 30 hours per week, flexible working patterns, and opportunities for overtime. Additionally, you will enjoy a comprehensive voluntary benefits package, including discounted corporate rates for insurance products, employee wellness programs, and access to exclusive discounts through Bravo Benefit.
About Travelex
Travelex is a leading specialist provider of foreign exchange, committed to simplifying customers' access to international money. With a network of foreign exchange stores and a trusted brand, we strive to deliver exceptional results, service, and positive experiences to our customers every day.
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