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Lead Platform Owner

2 months ago

London, Greater London, United Kingdom Emirates NBD Full time
Job Summary

Emirates NBD is seeking a highly skilled and experienced Lead Platform Owner to manage the Telephony and IVR solutions used across the Group. The successful candidate will be responsible for understanding the current landscape of technology used, strategy for this portfolio, and roadmap of projects going forward.

Key Responsibilities
  • Platform Vision and Strategy: Develop and implement a long-term strategy that leverages new technologies to drive business growth and improve customer experience.
  • Financial Management: Manage the financial aspects of the Telephony and IVR solutions, including budgeting, forecasting, and cost optimization.
  • Relationship Management and Leadership: Build and maintain strong relationships with internal stakeholders, vendors, and suppliers to ensure seamless delivery of services.
  • Vendor and Risk Management: Identify, assess, and mitigate risks associated with vendor relationships and ensure compliance with regulatory requirements.
Requirements
  • Education: IT-based degree, university degree, or equivalent work experience required.
  • Experience: At least 5 years in telephony and IVR solutions, with experience in implementing solutions at scale.
  • Skills: Strong understanding of technical applications, security, compliance, and audit requirements; demonstrated change and transformation management of complex environments; excellent communications, people management, coaching, leadership, and strategic planning skills.
Technical Requirements
  • Technical Knowledge: Knowledge of MS Teams Telephony, Avaya, and Genesys technologies.
  • Security and Compliance: Strong understanding of security, compliance, and audit requirements.
  • Change Management: Demonstrated ability to manage complex change and transformation initiatives.
Managerial Requirements
  • Leadership: Excellent leadership and people management skills, with experience in managing teams of 10+ staff members.
  • Communication: Strong verbal and written communication skills, with experience in senior management reporting and presentation.
  • Collaboration: Ability to develop collaborative and trustful relationships within a complex, outcome-focused organization.