Digital Engagement Platforms Product Owner

5 days ago

London, Greater London, United Kingdom Damco Spain SL Full time

Job Title - Senior Platform Product Owner - Digital Engagement Platforms

Location - Global

We are seeking a Senior Platform Product Owner, Digital Engagement platforms to lead the definition, prioritization and implementation of capabilities to drive digital customer engagement on Maersk's website and mobile apps globally.

These capabilities include customer journey analytics, experimentation (A/B testing) and digital experience optimization with data-driven personalization and recommendations.

You will work closely with engineering and business teams to define and own the product strategy and roadmap for this portfolio of capabilities aimed to build an intuitive digital customer experience and meet the customer with the right content at the right moments.

Key Responsibilities:

  • Define, lead and manage the product roadmap and strategy to increase customer engagement and digital conversion across Maersk's key channels.
  • Define key KPIs and success metrics and set in place robust mechanisms to measure, report and assess performance of digital engagement platform capabilities.
  • Envision the digital customer experience and experimentation options in collaboration with User Experience designers, researchers and UI designers.
  • Formulate key hypotheses and work with partner teams to establish proof points, consolidate learnings and continually optimize the digital customer experience.
  • Establish and maintain collaborations with key stakeholders across the organization, including regional and business leaders, Sales/commercial, Finance, Data Science, Data Insights and external partners and vendors.
  • Proven track record of developing and launching improvements to digital customer experience that drive revenue growth in a global or multi-region environment.

Requirements:

  • Prior experience of building digital experiences for customers in logistics, supply chain or B2B organizations is preferred.

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