Operations Service Representative

3 weeks ago

London, Greater London, United Kingdom London Hydro, Inc. Full time

London Hydro, Inc.

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About the Role

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We are seeking an experienced Operations Service Representative to join our Dispatch & Administration Department. As an Operations Service Representative, you will provide operational customer service support via telephone and email, receive inbound and make outbound calls from/to agencies, contractors, customers, developers, and London Hydro employees.

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Job Responsibilities

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  • Provide administrative and customer-service support to the Systems Operating Centre.

  • Create, schedule, dispatch, monitor, update, process, review, close, and audit service orders and work orders for operational activities.

  • Update, maintain, and review the accuracy of operational data per industry regulations.

  • Perform data processing and administrative duties in support of efficient business operations.

  • Process, prepare correspondence and ensure paper and electronic records management.

  • Assist with the administration of invoices and payments from contractors, developers, and individuals.

  • Raise internal or externally driven escalated matters to the Supervisor and support resolution by compiling background data and/or preparing summaries or reports.

  • Create, maintain, and document procedures, processes, and training materials.

  • Assist in training new personnel and participate in the department cross-training program.

  • Monitor, order, and restock office supplies for Engineering & Operations departments.

  • Use personal computer and appropriate software proficiently (including, but not limited to OMS, SAP, Builder's Portal, Genesys, GIS NetViewer, iDispatcher, and JDE).

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Qualifications

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The qualified Operations Service Representatives we seek must meet the following requirements:

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  • Intermediate working knowledge of Microsoft Office (Word, Excel) and Google Suite software programs.

  • Familiarity with Electrical Utility Engineering & Operations would be an asset.

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Salary and Benefits

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The annual salary range for this role is approximately $57,104 to $75,361, depending on experience. In addition to base salary, this permanent, full-time position offers an attractive benefits package, including a pension plan (OMERS), 17 days' vacation per year, and professional development opportunities.

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About Us

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London Hydro, Inc. is committed to fostering a corporate culture and climate that values and supports a diverse, equitable, and inclusive organization. We are an equal opportunity employer and welcome applications from qualified candidates.

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