Casino Service Expert
4 days ago
About Our Mission
Grosvenor Casinos aim to become the UK's most loved casinos. As a casino dealer, you will be part of a team working towards this goal. Your primary responsibility will be to deliver exceptional customer service through live gaming experiences.
Key Duties
This role involves:
- Acknowledging and assisting customers in gaming
- Understanding games, payouts, and identifying high-value members
- Connecting with first-time customers and explaining how games are run
- Following guidance from the CADS and gaming supervisor to meet table demand and deliver excellent service
- Prioritizing safer gambling, identifying signs of problem gambling and informing managers
Our Employee Benefits
We provide a range of benefits to our employees, including:
- A 1,000 joining incentive, paid in two installments (T&Cs apply)
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Access to industry-leading employee rewards platform
- Mental health support and access to in-venue first aiders
- NEST pension scheme
Salary Information
The estimated annual salary for this role is £26,250 - £37,500, depending on experience.
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