Building Management Officer

4 weeks ago


Oxford, Oxfordshire, United Kingdom Reed Full time

Job Summary:

We are seeking a highly skilled and experienced Tenancy Management Officer to join our team at Reed. As a Tenancy Management Officer, you will play a critical role in the management of tenancies and voids, providing a high-quality service to tenants and acting as a first point of contact for various stakeholders.

Key Responsibilities:

  • Customer Service: Act as the first point of contact for tenants, providing advice on housing-related topics and ensuring high-quality customer care.
  • Case Management: Coordinate and prepare case files for legal proceedings and act as the Council's main witness in court cases.
  • Property Management: Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with removals and service changes.
  • Safeguarding: Address welfare and safeguarding concerns by liaising with external support and medical agencies as necessary.
  • Financial Management: Manage the Estate Improvement budget, consulting with stakeholders on projects to ensure full utilisation.

Requirements:

  • Experience in tenancy and void management within a local authority setting.
  • Proficiency in performance management reporting and general administration.

What We Offer:

  • Competitive hourly rate.
  • Hybrid working model allowing flexibility.
  • Opportunity to work within a dynamic local authority environment.


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