Service Advisor
3 weeks ago
Overview
Audi Farnborough
Hours: 42 hours per week, Monday to Friday 08:00-17:30, plus 1 in 3 Saturdays 08:00-12:30
Salary: £30,000-£32,000 plus bonus up to £4,800
At Lookers Farnborough Audi, we are seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for booking MOTs, services, and other repair work for our customers, advising them on warranty cover and upselling additional parts and accessories, and liaising with the Aftersales department to schedule appointments.
Responsibilities
- Booking and scheduling of customer appointments
- Providing excellent customer service and communication
- Liaising with the Aftersales department to ensure efficient workflow
- Managing customer records and updating systems
- Informing customers of turnaround times and ensuring effective communication
Requirements
We are looking for a highly motivated and organized individual with excellent communication skills and the ability to build rapport with customers. Previous experience using Kerridge/ADP would be an advantage, as well as knowledge of other essential dealer systems. You will be a great team player, able to work independently and use your own initiative. If you have a passion for customer service and cars, and are looking for a challenging and rewarding role, please apply.
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