Senior Support Manager

2 weeks ago


Wigan, Wigan, United Kingdom ArrowXL Full time

Are you looking for a challenging role that offers opportunities for growth and development? ArrowXL is seeking a skilled Senior Support Manager to join our team.

About the Job:

The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience. As a Senior Support Manager, you will be responsible for managing a team of customer service representatives and ensuring that they provide exceptional service to our customers.

  • Providing coaching, guidance, and support to team members to help them develop their skills and achieve their goals.
  • Leading by example and setting high standards for customer service excellence.
  • Identifying areas for improvement and implementing changes to processes and procedures.

The ideal candidate will have experience working in a customer-facing role and be able to communicate effectively with team members and customers. We offer a range of benefits including hybrid working options, annual leave, holiday buy scheme, enhanced pension plan options, private medical insurance, life insurance, medicash, employee assistance programme, progression and development opportunities, staff discount, discounted gym membership, cycle to work scheme, long service awards, employee of the month, CEO award of the month, departmental incentives, and retail discounts.



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