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Casual Support Officer

2 months ago

Canary Wharf, Greater London, United Kingdom Riverside Full time
About the Role

We are seeking a dedicated and compassionate Casual Support Officer to join our team at Riverside. As a Casual Support Officer, you will play a vital role in providing support to our customers in a variety of ways.

Key Responsibilities
  • Conduct assessments to identify and prioritize customer needs
  • Develop and implement SMART goal planning to provide needs-led holistic support
  • Create an environment that promotes opportunities for customers to develop, learn, and enable skills towards independence
  • Provide a comprehensive support planning service to customers in line with our department's policies, procedures, and approach
  • Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
  • Maintain accurate and up-to-date records of support provided to customers in accordance with our policies
About You

We are looking for someone who believes in working together as part of a team, shares our values, and is committed to achieving positive outcomes for all of our customers.

  • Experience of working with vulnerable people with a range of needs in a support capacity
  • Good communication skills and the ability to engage with and respect the needs of vulnerable people
  • Excellent team working skills
  • Housing sector knowledge
  • Strong IT skills to manage and maintain administration and recording systems
  • Excellent team player who can work flexibly to meet business requirements
  • Flexibility to cover shifts, sometimes at short notice
About Riverside

Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay & generous pension
  • Investment in your learning, personal development, and technology
  • A wide range of benefits
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.