Housing Officer

4 weeks ago

Canary Wharf, Greater London, United Kingdom Look Ahead Full time

About the Role:

We are seeking a skilled and experienced Housing Officer to join our team at Look Ahead. As a Housing Officer, you will be responsible for managing the housing needs of our customers, ensuring that they have access to safe and secure accommodation.

Key Responsibilities:

  • Monitor and update customer information on our housing management database
  • Ensure that customers receive the correct housing benefit claims and payments
  • Request rent adjustments and repayment of over-payments
  • Support customers to have the most appropriate payment method for their individual circumstances
  • Respond to customer queries relating to housing management
  • Ensure that customers are kept informed of their rent account status and that action plans are agreed to address any arrears or other rent-related issues
  • Issue arrears warning letters and record actions on the rent system
  • Monitor rent accounts on a weekly basis and inform specialists and management of any formal action required
  • Produce and post rent increase letters and rent statements quarterly
  • Manage customer breaches of tenancy and issue warning letters in conjunction with support staff
  • Undertake health and safety checks and prepare files and documents for legal action

About You:

We are looking for someone who is passionate about delivering excellent customer service and has experience of working in a housing management environment. You will be confident in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.

What We Offer:

As a Housing Officer at Look Ahead, you will have the opportunity to work with a dynamic and supportive team, delivering high-quality services to our customers. We offer a competitive salary and benefits package, including pension schemes, staff discounts, and career progression opportunities.

About Look Ahead:

Look Ahead is a leading provider of care and support services in London and the South East. We deliver a range of services, including mental health, homelessness, young people, and learning disabilities. We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment.

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