Community Manager

3 weeks ago

Edinburgh, Edinburgh, United Kingdom McCarthy Stone Full time
About the Role

We are seeking a skilled and flexible Roaming House Manager to provide essential cover for our House Managers across McCarthy Stone Retirement Living developments in the East of Scotland. This role offers the opportunity to work in a variety of settings, ensuring seamless day-to-day operations and continuity of exceptional service to our homeowners.

Key Responsibilities
  • Manage day-to-day operations at various developments, ensuring smooth running in the absence of the regular House Manager.
  • Maintain a vibrant and supportive community environment by facilitating events, supporting independent living, and addressing customer needs.
  • Ensure all health and safety regulations, safeguarding policies, and compliance requirements are met during your cover periods.
  • Work closely with homeowners, suppliers, and internal teams to provide continuity of service and address any issues or concerns.
  • Monitor property maintenance issues and liaise with the appropriate teams to ensure timely resolutions.
  • Support property sales and rentals by promoting the development to potential customers during your cover.
  • Maintain detailed records and handovers for the regular House Manager upon their return.
Key Skills and Experience
  • Experience in a customer-focused role with strong operational management skills.
  • Flexibility and adaptability to work across different developments, managing varying workloads.
  • Excellent communication skills and the ability to quickly build rapport with homeowners and staff.
  • Strong problem-solving abilities, with the capacity to stay calm in emergency or challenging situations.
  • Experience with IT systems, including Microsoft Office, to manage administrative tasks.
Desirable
  • Experience in property management or a similar environment.
  • Knowledge of health and safety regulations and safeguarding policies.
About Us

McCarthy Stone is the UK's leading developer and manager of retirement communities, providing high-quality homes to exacting specifications. We believe in championing the role, wellbeing, and happiness of older people in society, helping our customers have a better later life, and supporting local causes that help older people in need across Britain.

The Benefits
  • 24 days annual leave
  • Pension plan
  • Life assurance
  • Employee assistance helpline
  • Health screening
  • Eyecare voucher scheme
  • Long service award

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