Account Management Advisor
1 month ago
We are seeking an Account Management Advisor to join our team in Gloucester, United Kingdom. As a key member of our customer support team, you will provide exceptional support to our customers, handling their queries and resolving issues efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide product and service information, and resolve customer complaints.
- Process customer orders, manage account information, and maintain accurate records.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
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