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Boutique Manager Assistant

4 weeks ago

Belfast, United Kingdom Jo Malone London Full time
Assistant Boutique Manager - Fragrances

At Jo Malone London, we're seeking an exceptional Assistant Boutique Manager to join our team. As a key member of our retail team, you'll play a vital role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities:

  • Support the Boutique Manager in leading the team to achieve sales, customer service, and operational targets
  • Coach and develop Sales Advisors to reach their full potential
  • Elevate in-store events and services to drive customer engagement and sales
  • Ensure the smooth running of the store, including inventory management and cash reconciliation

Requirements:

  • Proven retail experience at Supervisor or above level, preferably within beauty
  • Ability to provide inspirational, authentic, and personalized customer service
  • Experience of creating and executing in-store events
  • Experience of coaching/mentoring others to achieve their full potential
  • Drive to achieve sales and customer service targets
  • Retail operations experience, including inventory management and cash reconciliation
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Us:

Jo Malone London is a British fragrance house known for its elegantly simple scents with unexpected ingredients and a unique twist. We're a people-first company, respecting and caring for our employees, communities, and consumers. We're committed to being the most inclusive and diverse beauty company in the world.

What We Offer:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering