Boutique Manager
4 weeks ago
At Jo Malone London, we're committed to delivering exceptional customer experiences through our team's passion, expertise, and dedication. As an Assistant Boutique Manager, you'll play a pivotal role in driving the success of our Belfast store, working closely with the Boutique Manager and Sales Advisors to achieve sales, customer service, and operational targets.
Key Responsibilities:
- Support the Boutique Manager in leading, coaching, and developing the Sales Advisors to achieve sales, customer service, and operational targets.
- Elevate in-store events, including product launches, workshops, and masterclasses, to drive brand awareness and sales.
- Ensure the smooth running of the store, including inventory management, cash reconciliation, and maintaining a high level of customer satisfaction.
- Collaborate with the Sales Advisors to identify areas for improvement and implement changes to drive sales growth and customer engagement.
- Contribute to the development of the store's visual merchandising and display standards, ensuring a cohesive and engaging customer experience.
Requirements:
- Proven retail experience at Supervisor or above level, preferably within the beauty industry.
- Ability to provide inspirational, authentic, and personalized customer service.
- Experience of creating and executing in-store events and product launches.
- Experience of coaching and mentoring others to achieve their full potential and succeed in a fast-paced retail environment.
- Drive to achieve sales and customer service targets, with a focus on delivering exceptional customer experiences.
- Retail operations experience, including inventory management, cash reconciliation, and visual merchandising.
- Flexible availability, with a willingness to work across days and hours to meet the needs of the store and customers.
- Proficient in Microsoft Office and other relevant software applications.
We Offer:
- Competitive industry salary and commission scheme eligibility.
- Annual leave and family leave, as well as access to mental health wellbeing initiatives and Employee Assistance Programme.
- Product discount and staff concession allowance, as well as benefits platform with exclusive discounts and offers.
At Jo Malone London, we're committed to creating a diverse and inclusive workplace, where all employees feel valued, respected, and empowered to succeed. We're an equal opportunities employer, and we welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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