Incident Response Technical Lead
17 hours ago
Job Summary
Palo Alto Networks is seeking a highly skilled Incident Response Technical Lead to join our team. As a key member of our Customer Success organization, you will be responsible for empowering our clients to automate their Security Operations and streamline analyst processes.
Key Responsibilities
- Assist customers with implementing and customizing our platform to automate Incident Response processes
- Train our clients, resolve issues, respond to product questions, and help them work independently
- Develop and maintain scripts in Python, PowerShell, or JavaScript
Requirements
To be successful in this role, you will need:
- Experience in customer-facing roles, including familiarity with Customer Success processes and metrics
- Ability to develop and maintain scripts in Python, PowerShell, or JavaScript
- Understanding of various security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with different products, processes, and ecosystems
- Experience as a Security Incident Responder or SOC Analyst/Manager
- Ability to work under pressure and prioritize tasks accordingly
- Experience with mentorship responsibilities
Compensation
We offer a competitive salary range of $140,000 - $180,000 per year, depending on location and experience. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
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