Incident Response Technical Lead

17 hours ago


London, Greater London, United Kingdom Palo Alto Networks Full time

Job Summary

Palo Alto Networks is seeking a highly skilled Incident Response Technical Lead to join our team. As a key member of our Customer Success organization, you will be responsible for empowering our clients to automate their Security Operations and streamline analyst processes.

Key Responsibilities

  • Assist customers with implementing and customizing our platform to automate Incident Response processes
  • Train our clients, resolve issues, respond to product questions, and help them work independently
  • Develop and maintain scripts in Python, PowerShell, or JavaScript

Requirements

To be successful in this role, you will need:

  • Experience in customer-facing roles, including familiarity with Customer Success processes and metrics
  • Ability to develop and maintain scripts in Python, PowerShell, or JavaScript
  • Understanding of various security products and secure coding techniques
  • Linux system administration & troubleshooting experience
  • Familiarity with different products, processes, and ecosystems
  • Experience as a Security Incident Responder or SOC Analyst/Manager
  • Ability to work under pressure and prioritize tasks accordingly
  • Experience with mentorship responsibilities

Compensation

We offer a competitive salary range of $140,000 - $180,000 per year, depending on location and experience. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.



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