Customer Relationship Team Lead
3 days ago
About the Role
We are seeking a highly skilled and motivated Customer Relationship Team Leader to join our team at Simple Recruitment (South West) Ltd. As a key member of our team, you will be responsible for maintaining and improving customer satisfaction, building strong relationships, and driving business growth forward.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Lead and train a team of customer-facing professionals to deliver exceptional service.
- Manage customer feedback and concerns, ensuring prompt and effective resolution.
- Collaborate with cross-functional teams to achieve business objectives and drive growth.
- Identify and capitalize on opportunities to upsell and cross-sell products and services.
About You
We are looking for a results-driven and customer-focused individual with excellent leadership and communication skills. If you have a passion for delivering exceptional customer experiences and driving business growth, we want to hear from you.
Requirements:
- Proven track record of success in customer-facing roles, with a focus on relationship building and customer satisfaction.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong analytical and problem-solving skills, with the ability to identify opportunities and drive business growth.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
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