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2 months ago
We are seeking a motivated and detail-oriented individual to join our technology team as an apprentice in customer service. As a key member of our team, you will provide support to our customers and colleagues in the technology department, working closely with the SOP Process Lead to ensure seamless communication and efficient order processing.
Key Responsibilities:- Provide exceptional customer service via email, ticketing system, or telephone
- Work collaboratively with the sales team to achieve sales goals and support the sales order process
- Provision and support various technologies, including leased lines, fixed and mobile solutions, ADSL circuits, FTTC circuits, FTTP circuits, Ethernet circuits, and mobile Sims
- Manage customer requests (MACDs) in a timely manner and within SLA
- Assist with documenting and enhancing current processes to continually improve efficiency
- Keep customers informed about the provisioning and engineering aspects of their orders
- Excellent communication and interpersonal skills
- Proactive and positive attitude with a 'can-do' approach
- Effective time management and organizational skills
- Ability to work under pressure and within time constraints
- Logical approach to problem-solving
- Knowledge of Microsoft applications
- Experience using online portals
- Excellent written and spoken English
- Good administration, planning, and organizational skills
- Change, incident, and problem management
- Highly focused with excellent attention to detail and quality and service-led attitude
- Creative and lateral thinker with ability to generate process improvements
Please note that this role requires a reliable means of transportation, as public transport is not available to the site. Working hours are Monday to Friday, 9am to 5pm.
