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Bilingual Customer Service Representative

2 months ago

London, Greater London, United Kingdom Paradox Full time
About the Role

We're seeking a highly skilled and motivated Bilingual Customer Service Agent to join our Client Success team in London, UK. As a key member of our global team, you will play a vital role in delivering exceptional customer service and support to our clients across the EMEA region.

Key Responsibilities
  • Provide technical support and training to clients, ensuring they get the most out of our software solutions
  • Develop and maintain strong relationships with clients, understanding their unique needs and challenges
  • Collaborate with cross-functional teams to drive product innovations and deliver creative solutions
  • Configure client accounts, troubleshoot technical issues, and drive solutions for clients
Requirements
  • Previous client-facing experience, with excellent communication and technical skills
  • Proficiency in German (verbal, written, and reading)
  • Ability to work in a fast-paced, global environment with multiple priorities and projects
  • Comfortable working with a global team and clients across different time zones
Why Paradox?
  • Work with a passionate and purposeful team, driving innovation and growth
  • Opportunity to make a big impact on a growing organization and drive your own growth
  • Internal and external professional development opportunities