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Care Home Administrator
2 months ago
About Gold Care Homes:
We are a leading provider of high-quality care services, dedicated to delivering exceptional support and care to our residents. Our team is passionate about creating a warm and welcoming environment that feels like home.
Job Summary:
We are seeking an experienced and organized Administrative Support Specialist to join our team at Bletchley House Care Home. As a key member of our administrative team, you will be responsible for providing exceptional support to our Home Manager and Deputy Manager, ensuring the smooth operation of our care home.
Key Responsibilities:
- Provide administrative support to the Home Manager and Deputy Manager, including diary management, preparation and coordination of meetings, and maintenance of records.
- Manage the reception area, ensuring a welcoming and professional environment for visitors and residents.
- Process and manage correspondence, including letters, emails, and other communications.
- Prepare and submit reports, including financial summaries and other management information.
- Coordinate the duty rota and liaise with Bank and Agency staff as required.
- Sort and distribute mail, ensuring timely and efficient communication with residents and stakeholders.
- Support the recruitment process, ensuring all paperwork and relevant documentation is complete.
- Maintain accurate records of resident documentation, including financial contracts, invoices, and payments.
- Provide financial invoicing and information to clients and next of kin, including sundry invoices and queries.
- Process Social Services Assessment forms, invoices, and liaise with the Finance department.
- Prepare and submit data relating to petty cash and wages totals.
- Match supplier invoices and delivery notes, obtaining authorization for payment.
- Provide an efficient telephone and reception service to the public and relatives/visitors.
- Attend training courses and sessions as required.
- Maintain confidentiality and adhere to data protection policies.
- Prepare and maintain stationery orders, stock, and records.
- Ensure all internal and external customer interactions are met with a welcoming and professional manner.
What We Offer:
- Competitive salary starting from £24,000 depending on experience.
- ESAS – Salary Advance.
- Employee Assistance Programme.
- Perkbox.
- Employee of the Month.
- Long-term service awards.
- Blue Light Card.
- Professional Development.
- Refer a Friend.
Requirements:
- Previous experience in an administrative role, preferably in a care or healthcare setting.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and adhere to data protection policies.
- Proficient in Microsoft Office and other administrative software.
- Ability to work independently and as part of a team.
- Flexibility to work varied shifts, including weekends and bank holidays.
