Customer Service Representative

3 weeks ago


Paisley, Renfrewshire, United Kingdom Diligenta Full time £21,840 - £23,000
About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Assist customers with their queries, concerns, and issues related to their life assurance, savings, investments, and pension plans.
  • Work collaboratively with internal teams to resolve customer issues and provide seamless service.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate and informed advice to customers.
  • Meet and exceed customer satisfaction targets, ensuring a positive experience for all customers.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme, life assurance, and income protection.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction.
  • The opportunity to work with a leading provider of outsourced administration services to the UK life assurance and pensions market.
  • A chance to make a positive difference to the lives of millions of customers, handling some of the most difficult and important calls a person can ever make.
About Diligenta

Diligenta is a subsidiary of Tata Consultancy Services (TCS), part of the Tata Group. We are a leading provider of outsourced administration services to the UK life assurance and pensions market, delivering exceptional customer service to customers on behalf of well-known brands. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK.

We are committed to innovation and customer satisfaction, and we are excited to welcome new people to be part of our journey. If you are passionate about delivering exceptional customer service and making a positive difference to the lives of others, we would love to hear from you.



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