Strategic People Leader

4 weeks ago


Crawley, West Sussex, United Kingdom Caremark Ltd Full time

About the Role:

Caremark Ltd is seeking a highly skilled Head of People to lead the development of our HR function and drive organizational culture. As a key member of our leadership team, you will be responsible for shaping our people strategy, talent acquisition, and employee engagement.

Key Responsibilities:

  • Talent Strategy and Development:
    • Develop and implement a comprehensive talent strategy to attract, develop, and retain top talent across the organization.
    • Lead the creation of job descriptions aligned with strategic business needs and ensure successful hiring processes.
    • Oversee employee onboarding, ensuring new hires are embedded in Caremark's culture from day one.
    • Drive leadership development programs to enhance the capabilities of managers and future leaders.
  • Employee Experience and Engagement:
    • Lead efforts to enhance employee engagement, ensuring high levels of satisfaction, performance, and retention.
    • Oversee the Annual Happiness Survey and Employee of the Quarter program, using feedback to shape engagement initiatives.
    • Manage international recruitment efforts and diversity and inclusion initiatives to foster a thriving, diverse workplace.
  • People Operations and Culture:
    • Lead the transformation of the HR function from a transactional to a strategic, people-centric operation, contributing to the growth of Caremark's overall business strategy.
    • Act as a key HR Business Partner to support managers and franchise owners in navigating complex HR issues.
    • Ensure compliance with employment laws and effective management of employee relations, grievances, and disciplinary matters.
  • Policy and Compliance Leadership:
    • Drive the update of HR policies and procedures to ensure they align with best practices and legal requirements.
    • Oversee training programs for franchisees, ensuring they are well-equipped to manage HR functions within their businesses.
    • Partner with the Director of Compliance to handle sensitive employee and carer grievances while maintaining confidentiality.
  • Office and Operations Management:
    • Ensure the smooth running of the head office, providing leadership in office management, administrative support, and executive coordination.
    • Supervise the office team, ensuring a well-functioning work environment, while handling executive-level communications and travel arrangements.

Requirements:

  • Proven experience as a Head of People, HR Director, or senior HR leader in a fast-paced environment.
  • Strong expertise in strategic HR management, including talent strategy, leadership development, and employee engagement.
  • Experience with employee relations, policy development, and overseeing people operations.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong understanding of HR software and data-driven HR strategies.
  • Experience in the franchise industry would be highly beneficial.


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