High Street Store Manager
3 weeks ago
About Us
WHSmith has a rich heritage as the heart of the High Street, making customer and colleague journeys in life possible. Our stores work hard to mark milestones with cards and gifts, provide escape and education through our books, and offer communication and currency services in our Post Office Stores.
Our Vision
We strive to create a welcoming environment where everyone feels valued and included. As a Store Leader, you will be instrumental in shaping this vision by guiding your team to deliver exceptional standards and results.
The Role
This is an exciting opportunity to lead and inspire your team to achieve business objectives, create a positive working environment, and provide outstanding customer service. You will be responsible for reviewing the trading plan, setting key actions, and prioritizing store performance.
Key Responsibilities
- Guiding and engaging your team to deliver excellent standards and results
- Reviewing the trading plan and setting key actions and priorities
- Creating a sense of pride within the store to ensure good facilities and safe operations
- Developing a culture of learning, support, and recognition
- Working with Head Office to maximize local opportunities and community involvement
Requirements
- Current retail leadership experience with knowledge of KPIs such as ATV and TPC
- Experience leading from the front, getting stuck in, and helping the team on the shop floor
- Flexibility to support other stores in the area when needed
- Ability to build strong relationships and communicate clearly at all levels
- Experience supporting employee training and development
Rewards
You will receive a competitive salary up to £60,000 per year, plus a range of benefits including pension scheme, holidays, and employee discounts. We also offer an Employee Assistance Programme to support your wellbeing.
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