Income Auditor

2 weeks ago


London, Greater London, United Kingdom Pan Pacific London Full time

About this role:

We are currently seeking a talented Income Auditor to join our Finance team at Pan Pacific London.

Key responsibilities:

  • Verify allowances, paid out, and miscellaneous postings for authorisation and coding adhere to SOP
  • Investigate discrepancies and develop procedures to eliminate them
  • Prepare housekeeping discrepancy report, investigate discrepancy if needed
  • Review complimentary rooms report with correct approvals
  • Check that all telephone, laundry, and health club charges are captured and reconciled against Opera
  • Communicate with the Operation team and outlets about questions or problems with regard to posting that require explanation or correction
  • Balance city, guest, and deposit ledgers on a daily basis
  • Balance room package and hotel guest charges
  • Maintain a strong working knowledge of property management and point-of-sale systems
  • Review and reconcile Micros Vs Opera to make sure all has been interfaced accurately
  • Make spot checks for all outlets at random. Investigate the discrepancy and report back to management with findings
  • Check all credit card refunds and backups for appropriateness and approvals as per SOP
  • Advise the Assistant Director of Finance on existing operational/financial issues

About Pan Pacific London:

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America, and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

Benefits of working as an Income Auditor at Pan Pacific London:

As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:

  • Access to Mental Health First Aiders
  • Celebrate your Birthday with an extra day off
  • Cycle to Work Scheme
  • Referral Scheme
  • Seasonal Ticket Loan
  • Enhanced Maternity and Paternity Policy
  • Eye Care Voucher Scheme
  • Social & Employee Wellness Activities
  • Employee Assistance Programme including 24/7 virtual GP and financial advisors
  • 2 Hotel-Wide Social Events a year as well as additional social gatherings
  • Flexible Work Policy
  • Dry cleaning for uniforms and work attire
  • Reward and Recognition – Star of the Month, Manager of the Quarter, and Star of the Year
  • Guest Experience Programme
  • Discount on our Food and Beverage Outlets
  • Discount on Internal Spa Treatments
  • Culture Club – Focuses on Diversity and Inclusion
  • Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
  • Complimentary meals prepared for you by our chefs
  • 2 Study Days per year (fully paid and in addition to your annual leave)
  • 2 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Progression – our goal is to always coach and keep our employees helping you to develop and grow internally and within the PPH Group
  • Additional YuLife Perks

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