IT Support Specialist

4 weeks ago


Penrith, Cumbria, United Kingdom SFG20 Full time
About the Role

SFG20 is a leading provider of building maintenance services and pioneering technologies. We empower people to create and sustain safer buildings through our industry-standard software and expertise.

Job Summary

We are seeking an IT Support Analyst to join our team. As an IT Support Analyst, you will play a vital role in providing exceptional support and contributing to our technological development. You will be responsible for offering first and second-line support to staff through HubSpot ServiceDesk, ensuring prompt resolution of issues. Additionally, you will support and maintain our HubSpot CRM system, a critical tool for our sales and marketing teams.

Key Responsibilities
  • Provide first and second-line support to staff through HubSpot ServiceDesk
  • Support and maintain the HubSpot CRM system
  • Acquaintance with build tools and automated testing environments
  • Experience with front-line customer support and troubleshooting via a service desk platform, preferably HubSpot ServiceDesk
  • Proficiency in supporting CRM systems, preferably HubSpot CRM
  • Understanding of support processes for continuous integration and deployment or data support activities
Requirements
  • CompTIA A+
  • Microsoft Certified Solutions Associate (MCSA)
  • ITIL v4
  • Ability to demonstrate a pre-existing right to work and travel within the UK
What We Offer
  • 26 days holiday + Bank holidays + buy up to 5 days
  • Pension Scheme
  • Private Medical insurance with BUPA
  • Remote first policy
  • Employee Assistance programme with WeCare
  • Gym Discounts

We prioritize diversity and inclusion, fostering an inclusive environment where everyone feels welcome, safe, and able to bring their whole self to work.



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