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Customer Service Representative

2 months ago

Reading, Reading, United Kingdom Greene King Full time

About Us

At Greene King, we're passionate about delivering exceptional customer experiences in our unique country-style pubs. Our relaxed atmosphere, beautifully decorated interiors, and expertly chosen drinks ranges make us the perfect destination for any occasion.

Job Summary

We're seeking a skilled and enthusiastic Customer Service Representative to join our team as a Waiting Staff. As a key member of our front-of-house team, you'll be responsible for providing heartfelt and memorable experiences for our customers.

Key Responsibilities

  • Provide exceptional customer service, ensuring every customer receives a warm welcome and a memorable dining experience.
  • Know our menu inside out, offering recommendations to customers and ensuring they have a great dining experience.
  • Greet, serve food, and look after our customers whilst they dine with us, ensuring their needs are met and exceeded.
  • Assist the bar team in preparing drinks to meet specs and customer expectations, ensuring a seamless service.
  • Maintain the front-of-house area, ensuring it's always safe, legal, and clean, and addressing any issues promptly and safely.

What We're Looking For

  • A willingness to learn and expand your skills, with a passion for delivering exceptional customer service.
  • A great eye for detail, ensuring every pint is poured to perfection and every customer receives a perfect experience.
  • A positive can-do attitude and a real team player, who is committed to delivering exceptional results.

What We Offer

  • A competitive salary and pension contribution.
  • The chance to further your career across our well-known brands, with training and development opportunities at every level.
  • Discounts on food and drink, as well as other benefits, including a free employee assistance program and access to our Wage Stream.