Quality Assurance Specialist
5 days ago
We are seeking a highly skilled Quality Assurance Officer to join our team at Nacro. As a Quality Assurance Officer, you will play a crucial role in ensuring the delivery of high-quality services and support to our clients.
Key Responsibilities:- Track, document, and report quality levels, safeguarding information, and KPI and performance data for our projects within Criminal Justice and Health care settings.
- Document quality assurance activities and carry out remote data assurance reviews and in-person quality assurance audits across the directorate.
- Support the Quality Assurance and Safeguarding Manager with the development of internal reporting and audits.
- Assist managers in the collation of service user feedback and support the delivery of focus groups and service user engagement activity.
- Maintain up-to-date records via relevant and appropriate systems within specified timeframes and produce reports as required.
- Basic DBS check against the adult workforce and Enhanced Level 1 HMPPS vetting.
- Ability to work as part of an integrated team focused on meeting the needs of service users/learners.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
Nacro is a dynamic and supportive organization that delivers results for the people we support every day. We believe in the power of a diverse and inclusive team and welcome applications from people of all backgrounds, including those with criminal records and those with first-hand experience of the criminal justice system.
All applications are assessed on merit.
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