Technical Support and Engagement Specialist
1 day ago
Job Title: Technical Support and Engagement Specialist
Location: Great Yarmouth, United Kingdom
Job Type: Full-time
Salary: £25,000 - £30,000 per year (dependent on experience)
Job Description: As a Technical Support and Engagement Specialist, you will be responsible for providing top-notch technical support and engaging with customers to resolve their queries and issues. You will handle customer inquiries via phone, email, or chat, and provide accurate and up-to-date information about our products and services.
Responsibilities:
- Handle customer inquiries and resolve issues in a timely and effective manner.
- Provide accurate and up-to-date information about our products and services.
- Process customer orders and manage account information.
- Maintain quality standards by delivering excellent customer service and adhering to company policies.
Requirements:
- You should possess prior experience in a customer-facing role.
- Superb communication and problem-solving skills are necessary for success in this position.
- High volume query handling and attention to detail are crucial.
- Familiarity with Microsoft Office and CRM systems is essential.
- Ability to work independently and as part of a team is vital.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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