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EPOS Technical Support Manager
1 month ago
Ascent People Ltd is seeking an experienced EPOS Technical Support Manager to lead a team of technical support specialists. The ideal candidate will have a strong understanding of EPOS hardware, software, and networking, as well as excellent problem-solving and analytical skills.
Key Responsibilities- Manage and mentor a team of EPOS technical support specialists
- Develop and implement support strategies to enhance customer experience
- Troubleshoot complex EPOS hardware and software issues
- Liaise with product development teams to improve system performance
- Analyze support metrics and implement process improvements
- Ensure adherence to SLAs and maintain high customer satisfaction rates
- 5+ years of experience in EPOS systems and technical support
- 3+ years in a management or team lead role
- Strong understanding of EPOS hardware, software, and networking
- Excellent problem-solving and analytical skills
- Outstanding communication and leadership abilities
- Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)
This is an office-based role with a salary on offer of up to 50K + benefits.