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EPOS Technical Support Manager

1 month ago


Leicester, Leicester, United Kingdom Ascent People Ltd Full time
EPOS Technical Support Manager Opportunity

Ascent People Ltd is seeking an experienced EPOS Technical Support Manager to lead a team of technical support specialists. The ideal candidate will have a strong understanding of EPOS hardware, software, and networking, as well as excellent problem-solving and analytical skills.

Key Responsibilities
  1. Manage and mentor a team of EPOS technical support specialists
  2. Develop and implement support strategies to enhance customer experience
  3. Troubleshoot complex EPOS hardware and software issues
  4. Liaise with product development teams to improve system performance
  5. Analyze support metrics and implement process improvements
  6. Ensure adherence to SLAs and maintain high customer satisfaction rates
Requirements
  1. 5+ years of experience in EPOS systems and technical support
  2. 3+ years in a management or team lead role
  3. Strong understanding of EPOS hardware, software, and networking
  4. Excellent problem-solving and analytical skills
  5. Outstanding communication and leadership abilities
  6. Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)

This is an office-based role with a salary on offer of up to 50K + benefits.