Event and Conference Specialist

4 days ago

Glasgow, Glasgow City, United Kingdom proAV Limited Full time

About The Role


proAV is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.


Our immediate requirement is for an experienced Event and Conference Technician to be a key part of our Glasgow team, representing proAV, and providing technical onsite support in event spaces, conference rooms, and meeting rooms, as well as over video conferencing software.


As a key member of our team, you will have exposure to a multitude of technologies in the audio visual and video conference arena, including meeting room, events, video conference scheduling, and live streaming services.


This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.


Key Responsibilities



  • Setup and operation of integrated events spaces, including high-profile auditorium-based results presentations and town halls.
  • Proficient in audio, video, and lighting equipment, both digital and analogue.
  • Video conference and audio conference set-up and support with software and hardware platforms, including Zoom, Cisco, and Polycom systems.
  • Manage all aspects of video calls, from initial booking through to monitoring and completion, including scheduling and full systems operational testing prior to high-profile events.
  • Prepare equipment for future events and meetings as required.
  • Work alongside the Breakfix team to locate faults and provide resolutions, fixing or replacing hardware as necessary in support of AV and VC facilities.
  • First- and second-line repairs and ongoing preventative maintenance, including daily checks on all equipment in the building.
  • Audio visual support to other areas of the business, including setting up PA systems or assisting with presentations in meeting rooms.
  • Work in a team and be a sole technician responsible for a client site, at times being the main client interface.
  • Be an ambassador with approach and professionalism being extremely important.
  • Customer service skills are essential, along with the ability to work calmly under pressure and resolve any issues quickly and professionally.
  • To be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face-to-face and via the telephone or Zoom.
  • Required to work onsite shifts to meet requirements, with a flexible approach ensuring out-of-hours events are also covered.
  • Liaise with the help desk and operations team to arrange backup support when required.
  • Administration necessary to support the role, utilising Microsoft Office applications, Zoom back-end bespoke ticketing systems, and room booking software.
  • Attend other sites as required, including outside of London.
  • Support the livestreaming team as required.
  • Proactively train and support end-users as required.
  • Locate faults and provide first-fix resolutions, fixing or loaning equipment where appropriate.
  • Prepare equipment for events and meetings as required.
  • To be fully competent with all installed and portable technologies.
  • Provide support on an individual basis to users at all levels of seniority.
  • Assist with high-level audio/visual quality of presentations, optimising content aspect ratios, resolutions, and file formats to suit the space.
  • Attend and remain on station for important events as required.
  • Work on a rotational shift basis as required.
  • Administration necessary to support the role, including email correspondence using professional language and decorum.

About proAV Limited


proAV Limited is a leading global audio visual integrator, providing AV and event services across multiple client partnerships worldwide.


Our team is passionate about delivering exceptional service and support to our clients, and we are committed to being at the forefront of audio visual technology.


We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

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