Event and Conference Technician

1 week ago


Glasgow, Glasgow City, United Kingdom proAV Limited Full time

About The Role

proAV Limited is seeking an experienced Event and Conference Technician to join our Glasgow team. As a key member of our team, you will be responsible for providing technical onsite support in event spaces, conference rooms, and meeting rooms. You will have exposure to a variety of technologies, including meeting room, events, video conference scheduling, and live streaming services.

Key Responsibilities

  • Setup and operation of integrated events spaces, including high-profile auditorium-based results presentations and town halls.
  • Proficient in audio, video, and lighting equipment, both digital and analogue.
  • Video conference and audio conference setup and support with software and hardware platforms, including Zoom, Cisco, and Polycom systems.
  • Manage all aspects of video calls, from initial booking to monitoring and completion, including scheduling and full systems operational testing.
  • Prepare equipment for future events and meetings as required.
  • Work alongside the Breakfix team to locate faults and provide resolutions, including fixing, replacing, or upgrading hardware.
  • First- and second-line repairs and ongoing preventative maintenance, including daily checks on all equipment in the building.
  • Audio visual support to other areas of the business, including setting up PA systems and assisting with presentations in meeting rooms.
  • Ability to work in a team and as a sole technician responsible for a client site, with the main client interface.
  • Excellent customer service skills, with the ability to work calmly under pressure and resolve issues quickly and professionally.
  • Presentable and able to liaise with senior executives in a calm and professional manner, both face-to-face and via telephone or Zoom.
  • Required to work onsite shifts to meet requirements, with a flexible approach to ensure out-of-hours events are covered.
  • Liaise with the help desk and operations team to arrange backup support when required.
  • Administration necessary to support the role, including using Microsoft Office applications, Zoom back-end bespoke ticketing systems, and room booking software.
  • Attend other sites as required, including outside of London.
  • Support the Livestreaming team as required.
  • Proactively train and support end users as required.

Requirements

  • Fully competent with all installed and portable technologies.
  • Provide support on an individual basis to users at all levels of seniority.
  • Assist with high-level audio/visual quality of presentations, including optimization of content aspect ratios, resolutions, and file formats.
  • Attend and remain on station for important events as required.
  • Working any rotational shift basis as required.
  • Administration necessary to support the role, including email correspondence using professional language and decorum.


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