Customer Support Liaison
3 weeks ago
About the Role
At Everwarm, we are seeking a dedicated Customer Support Liaison to join our team. This individual will be responsible for providing exceptional customer service through various channels, ensuring a high level of satisfaction and loyalty.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and complaints
- Work collaboratively with internal teams to resolve complex issues
- Utilize our CRM system to manage customer interactions and maintain accurate records
- Support the development of customer journey maps to enhance overall customer experience
- Participate in ad-hoc outbound dialing to support business needs
Requirements
To be successful in this role, you will possess excellent communication skills, a genuine interest in helping and supporting others, and proficiency in Microsoft Office applications.
What We Offer
- A competitive salary and benefits package
- An opportunity to work in a dynamic and supportive team environment
- Professional development and growth opportunities
- Enhanced family benefits, including maternity and paternity leave
- Access to our Employee Assistance Programme and other employee benefits
- A comprehensive training program to ensure your success in this role
About Us
At Everwarm, we value diversity, equality, and inclusion. We strive to create a culture where every team member can thrive and reach their full potential. If you are a motivated and customer-focused individual seeking a challenging role, we encourage you to apply.
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