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Technical Support Specialist

2 months ago

Crawley, West Sussex, United Kingdom In Technology Group Full time £27,000

Job Title: 1st Line Technical Support Engineer

Job Summary:

We are seeking a highly motivated and skilled 1st Line Technical Support Engineer to join our dynamic IT department at In Technology Group. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Collaborate with senior engineers to resolve complex technical issues
  • Document and maintain accurate records of client interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1-2 years of experience in a technical support role
  • Strong knowledge of Windows Server 2019, Azure, and Office 365
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement

How to Apply:

If you are a motivated and skilled technical professional looking to take your career to the next level, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you