Service Delivery Director

4 days ago


Oxford, United Kingdom The Recruitment Group Full time

We are seeking a skilled Service Delivery Director to join our team in Oxford. This role will involve managing relationships with clients to maximise customer satisfaction and success.

Key Responsibilities
  • Develop an engaging relationship with clients to ensure customer satisfaction
  • Manage Supplier escalations and create budgets for client accounts
  • Deliver performance reports to senior managers and facilitate training for buyers

This is a challenging opportunity for someone with a proven track record in B2B Customer Success/Service Delivery environments. The ideal candidate will have experience in managing information within a service environment and demonstrated ability to manage customer relationships.

The salary for this role is around £55,000-£65,000 per annum, depending on experience, plus benefits including 25 days holiday, performance-related bonus, flexible working, and free parking.



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