Cloud Support Engineer
4 weeks ago
Job Summary:
As a Cloud Support Engineer at Career Moves, you will provide integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world. You will troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues.
Key Responsibilities:
* Provide integration support through Cloud Based APIs to our Business Partners
* Troubleshoot partners' technical issues in real-time
* Manage technical relationship with partners, providing technical support and handling service outages
* Communicate partner needs to the product team, to improve people's experiences with our products
* Write production code that will improve our internal tooling and our products
* Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure
* Provide 24x7 on-call support coverage via on call rotation schedule
* Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Requirements:
* 5+ years of experience as a Support Engineer, Service Engineer or similar
* Engineering degree, or a related technical discipline, or equivalent work experience
* Proven experience in API development on cloud-based infrastructures
* Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React
* Demonstrated problem-solving approach and analytical skills
* Experience in communicating with technical and business audiences and writing technical documentation
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