Business Support Engineer
3 weeks ago
At Career Moves, we are seeking a highly skilled Business Support Engineer - Cloud Integration Specialist to join our team. This role will involve providing integration support through Cloud Based APIs to our Business Partners, enabling them to connect with a variety of users around the world.
Key Responsibilities:
- Provide integration support through Cloud Based APIs to our Business Partners.
- Troubleshoot partners' technical issues in real-time in cooperation with their engineering and operations teams, while also working with internal technical teams to resolve those issues.
- Manage technical relationship with partners, providing technical support and handling service outages.
- Communicate partner needs to the product team, to improve people's experiences with our products.
- Write production code that will improve our internal tooling and our products, building understanding across a variety of software and our platform at a deep engineering level.
- Scale programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Our infrastructure, presenting cross-functional and global context.
- Provide 24x7 on-call support coverage via on call rotation schedule (during working hours and including weekends).
- Proactively and independently analyze information to identify specific trends/opportunities, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team.
- Use problem-solving skills to resolve large business problems.
- Regularly frame and consider issues within the larger scope and goal of the team and translate them into actionable insights that have key business impact.
- Independently think through execution from end-to-end, and use judgment to understand how actions may impact other stakeholders and communicate in advance.
- Be recognized and known as an expert across the global team and regularly coach others through projects and/or initiatives, from initial problem scoping, to methodology and project management.
- Confidently and constructively challenge priorities and/or the direction of a certain project. Identify areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources.
- Make informed decisions and recommendations based on the reprioritization of competing needs.
- Consistently deliver constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals.
Requirements:
- 5+ years of experience as a Support Engineer, Service Engineer or similar.
- Engineering degree, or a related technical discipline, or equivalent work experience.
- Proven experience in API development on cloud-based infrastructures.
- Programming experience using primarily Object-Oriented languages, such as PHP/Hack and JavaScript/React, while also having experience with the full web stack, SOAP, and REST-API technologies and architectures.
- Demonstrated problem-solving approach and analytical skills.
- Experience in communicating with technical and business audiences and writing technical documentation.
Preferred Skills:
- Experience with the full web stack, REST API development and technologies, and bug management support.
- Experience in building advertisement campaigns in social media.
- Experience in configuring payments products.
About Us:
Career Moves is a leading provider of recruitment solutions for the technology industry. We are committed to helping our clients find the best talent for their businesses and providing our candidates with the opportunities they deserve.
What We Offer:
At Career Moves, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are a dynamic and supportive team, and we are looking for someone who is passionate about technology and customer service to join us.
How to Apply:
If you are a highly motivated and organized individual with a passion for technology and customer service, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.
Contact Information:
Career Moves
[Career Moves Email]
[Career Moves Phone Number]
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