Hospitality Team Lead

2 days ago


Reading, Reading, United Kingdom Lounge Full time

Lounge is looking for a talented Front of House Manager to lead our front of house team and deliver exceptional customer experiences in our restaurants, bars, and cafes. As a key member of our management team, you will be responsible for maintaining high standards, driving sales growth, and ensuring excellent customer satisfaction.

The ideal candidate will have a proven track record of success in a similar role, with experience in managing teams, leading by example, and driving results through effective communication and leadership.

Salary: £27,000 - £32,000 per annum, depending on experience.

Key Responsibilities:

  • Lead and motivate the front of house team to deliver exceptional customer experiences
  • Manage daily operations, including sales, marketing, and customer service initiatives
  • Develop and implement strategies to drive sales growth and improve customer satisfaction

Benefits:

  • Tips shared equally across the team
  • Paid breaks
  • Staff food on every shift
  • 50% discount on food in all brands
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives
  • Christmas and Boxing Day off
  • Staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Opportunity for personal development and career progression

Requirements:

  • Proven experience in a similar role, with a track record of success
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment

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