Service Design Lead
4 days ago
We are seeking an experienced Service Design Lead to join our team at Avon LMC Ltd. This exciting opportunity will enable you to apply your skills and expertise in business analysis, driving continuous improvement and innovation within our organisation.
The successful candidate will be responsible for developing and implementing effective service design solutions to meet the needs of our patients and stakeholders. With a strong background in business analysis and experience in agile methodologies, business improvement processes, and stakeholder management, this role requires someone who can work collaboratively with various teams to drive business outcomes.
Key Responsibilities:
- Develop and implement effective service design solutions to meet the needs of our patients and stakeholders.
- Investigate problems and opportunities within existing and new services.
- Lead the analysis to develop actionable recommendations.
- Analyse current services, functions, processes, and identify opportunities for optimisation.
- Model complex situations across business functions or programmes.
- Create test cases, establish traceability records, and ensure the integrity of requirements throughout the testing process.
- Apply digital understanding to all aspects of business analysis to drive innovation and efficiency.
- Facilitate the setting of business priorities for high complexity change initiatives and lead requirements analysis to implement changes to programme scope.
- Define test condition requirements, work according to test plans, and interpret and execute test cases, highlighting risks and analysing results.
Avon LMC Ltd. is an employee-owned social enterprise based in south Bristol that has been providing NHS healthcare for over 20 years. Serving more than 1 million patients across Bristol, North Somerset, and South Gloucestershire, we offer a range of primary care services, including:
- Severnside Integrated Urgent Care (IUC)
- In-Hours Primary Care
- Homeless Health Service
We value and respect the differences that everyone brings to the team and believe that diversity is key to delivering innovative and compassionate healthcare.
As a social enterprise, we prioritise the health of our patients, environmental sustainability, and the social and economic well-being of the community. The organisation is committed to reducing health inequalities and improving overall well-being.
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