Senior Technical Support Specialist, SC Cleared, Active Directory, SCCM

2 months ago

Bristol, United Kingdom People Source Consulting Full time
Job Description

Job Title: Senior Technical Support Specialist, SC Cleared, Active Directory, SCCM

Job Type: Full-time

Location: Remote (with 2 days onsite in Bristol)

Job Category: IT & Technology

About Us: People Source Consulting Ltd is a leading technology recruitment agency specializing in niche markets.

Key Responsibilities:
  • Manage incidents and service requests, including patching.
  • Perform root cause analysis and fault diagnosis.
  • Support and troubleshoot Active Directory, Group Policy, and SCCM (used for all updates).
  • Monitor deployments and maintain Windows estate, including Windows 10/11.
  • Provide support for Citrix Virtual Apps and Desktops.
  • Ensure effective communication with end users and provide exceptional customer-facing support.
Technical Skills:
  • Windows OS support in a live environment.
  • SCCM/MECM for systems management and deployment.
  • Experience with Office365, OneDrive, Teams, and modern web browsers.
  • Hardware support, fault diagnosis, and configuration.
  • Networking concepts, including VPNs.
  • PowerShell scripting and software packaging (MSI, EXE, MSIX, App-V, PSADT).
  • Practical experience with Citrix and Virtual Desktop Technologies.
Desirable Skills:
  • Virtual Machine administration (Hyper-V, VMWare).
  • Audio-visual support, including Video Conferencing and Surface Hubs.
  • Experience in project management for software/hardware rollouts.
  • ITIL Foundation Certificate in IT Service Management.
  • Experience with Fortinet, Azure, and AWS.
Key Details:
  • 2 days onsite.
  • Active SC Clearance required.
  • Customer-facing role with strong communication and leadership abilities.

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